CANCELLATION POLICY

Booking, Cancellation & Deposit Policy: - A 10-minute grace period is provided for all appointments. After 10 minutes, your appointment will be cancelled and a 50% cancellation fee will be charged to the card on file. - All cancellations or reschedule requests must be made at least 48 hours prior to your scheduled appointment. - Cancellations or reschedules made less than 48 hours before your appointment time will result in a 50% cancellation fee charged to the card on file. Any deposit paid at booking will be applied toward this fee. - Clients whose card on file declines or has insufficient funds so a fee cannot be charged will no longer be able to book. - No-shows will not be serviced moving forward. - All deposits and services are non-refundable. NO exceptions. - 2 courtesy reschedules are allowed per deposit. Any additional reschedules will require cancellation and a new deposit to rebook. ——— Payment & Retail Policy: - Payment is due in full at the time of checkout before leaving the studio. - A valid payment method must be available at the time of service. - Golden Esthetics does not allow post-appointment billing or invoices after services are completed. - All skincare product purchases are FINAL SALE. Due to safety and sanitation standards, products cannot be returned, exchanged, or refunded once they leave the studio. ⸻ Facial Appointments: - Golden Esthetics only accepts clients 18 years and older for facial and skincare treatments. - Please arrive with a clean face (no makeup). - No extra guests or children are permitted during appointments. ⸻ Client Intake Forms: - Intake forms are required for all facial services (NOT brow waxes). - Existing clients ONLY need to update forms if there ARE changes to health history, medications, or skincare routine. Acne & Prescription Policy: - Golden Esthetics does NOT provide services for clients currently using prescription acne medications or prescription-strength topical treatments (including but not limited to tretinoin, adapalene, isotretinoin, etc.), or clients actively under the care of a dermatologist for prescription acne management. - Combining multiple treatment approaches can interfere with results and increase skin sensitivity, so I only work with clients following a single, consistent skincare plan. This allows me to provide the safest and most effective results possible. Dermaplane treatments: - Please follow all pre-care instructions to avoid irritation or sensitivity. - Instructions can be found in Instagram Highlights under “Dermaplane.” By booking an appointment with Golden Esthetics, you acknowledge that you have read and agree to all policies listed above. These policies are in place to ensure a safe, professional, and respectful experience for all clients.